Support inbox
WHATSAPP CONNECTED
EMAIL CONNECTED
HM
Halima Musa
Open conversations
6
2 unassigned
Median first response
14 min
target under 60
Breaching SLA
1
Ibrahim Sani, 2 hr
Resolved today
19
CSAT 4.7 of 5
All
WhatsApp
Email
In-app
Pal
Chidera Umeh
4 min
Payment went out but course still locked
WhatsApp
In SLA
Aisha Bello
22 min
Can I switch from virtual to the Lagos campus?
Email
In SLA
Uche Nnamdi
1 hr
Asked Pal about a refund, wants a human
Pal escalation
Due soon
Ibrahim Sani
2 hr
OTP never arrived on WhatsApp
In-app
Breaching
Blessing Eze
3 hr
Certificate name spelled wrongly
WhatsApp
In SLA
Femi Adeleke
5 hr
Refund request within 7-day window
Email
Due soon